Terms of Service
Last updated: March 8, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and GVD Holdings (HK) Limited (CR No. 78025335), trading as Veldspark Labs, registered at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R. ("Company", "we", "us", "our"). By accessing or using our website (veldspark.com) and services, you agree to be bound by these Terms. If you do not agree, do not use our services.
1. Acceptance of Terms
By accessing or using our website, products, or services, you represent that you are at least 16 years of age and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Your continued use of our services constitutes ongoing acceptance of the most current version of these Terms.
2. Description of Services
Veldspark Labs develops and provides AI-powered SaaS products, including but not limited to: - LeadScoutr: An AI-powered B2B lead generation and CRM platform - ZenSendr: An AI-powered email marketing and outreach platform We reserve the right to modify, update, suspend, or discontinue any part of our services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that affect your use of paid services.
3. User Accounts and Security
When you create an account, you agree to: - Provide accurate, current, and complete registration information - Maintain and promptly update your account information - Keep your login credentials confidential and secure - Accept responsibility for all activities that occur under your account - Notify us immediately at [email protected] if you suspect unauthorized access We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
4. AI-Powered Features and Disclaimer
Our products use artificial intelligence and machine learning technologies. You acknowledge and agree that: - AI-generated outputs (including lead data, email suggestions, analytics, and recommendations) are provided for informational purposes only and should not be relied upon as the sole basis for business decisions - AI outputs may contain errors, inaccuracies, or biases. You are responsible for reviewing, verifying, and validating all AI-generated content before use - We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-generated output - You are solely responsible for how you use AI-generated content, including ensuring compliance with applicable laws (such as anti-spam laws, data protection regulations, and fair business practices) - AI models and capabilities may change over time, which may affect the quality or nature of outputs
5. Intellectual Property
All content, features, and functionality of our services — including but not limited to text, graphics, logos, icons, images, audio, video, software, source code, and the overall design and compilation thereof — are the exclusive property of GVD Holdings (HK) Limited and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works based on our intellectual property without our prior written consent. Your use of our services does not grant you any ownership rights in our intellectual property.
6. User Content and Data
You retain ownership of any data, content, or materials you upload to or create through our services ("User Content"). By using our services, you grant us a limited, non-exclusive, worldwide license to process, store, and display your User Content solely for the purpose of providing and improving our services. You represent that you have the necessary rights to any User Content you provide, and that your User Content does not violate any third-party rights or applicable laws. We are not responsible for any User Content that is inaccurate, unlawful, or otherwise objectionable.
7. Acceptable Use Policy
You agree not to use our services to: - Violate any applicable law, regulation, or third-party rights - Send unsolicited bulk email (spam) or violate anti-spam laws (CAN-SPAM, GDPR, CASL, etc.) - Transmit malware, viruses, or any harmful or disruptive code - Attempt to gain unauthorized access to our systems, networks, or other users' accounts - Scrape, crawl, or use automated means to extract data from our services without permission - Reverse engineer, decompile, or disassemble any part of our software - Impersonate any person or entity, or misrepresent your affiliation - Interfere with the proper functioning, security, or availability of our services - Use our services in a manner that could damage our reputation or goodwill Violation of this policy may result in immediate termination of your account without refund.
8. Fees, Payment, and Refunds
Certain features of our services may require payment of fees. By selecting a paid plan, you agree to pay all applicable fees as described at the time of purchase. Fees are non-refundable except as required by applicable law or as explicitly stated in our refund policy. We reserve the right to change our fees upon 30 days' notice. If you do not agree to the new fees, you may cancel your subscription before the next billing cycle. All fees are exclusive of applicable taxes, which are your responsibility.
9. Termination
Either party may terminate this agreement at any time: - You may terminate by closing your account or ceasing to use our services - We may terminate or suspend your access immediately, without prior notice, for conduct that we believe violates these Terms, is harmful to other users or third parties, or is otherwise objectionable Upon termination: - Your right to use our services will cease immediately - We may delete your account data after a 30-day grace period - Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and governing law) will remain in effect
10. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, EXCEPT WHERE PROHIBITED (E.G., THE IMPLIED TERM OF REASONABLE CARE AND SKILL UNDER HONG KONG CAP. 457). WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT: - Our services will be uninterrupted, timely, secure, or error-free - The results obtained from our services will be accurate, reliable, or complete - Any errors in our services will be corrected - Our services will meet your specific requirements or expectations You use our services at your own risk. No advice or information obtained from us shall create any warranty not expressly stated in these Terms.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GVD HOLDINGS (HK) LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: - Loss of profits, revenue, or business opportunities - Loss of data or data breach costs - Loss of goodwill or reputation - Cost of procurement of substitute services - Any damages arising from or related to AI-generated outputs or recommendations OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) HKD 10,000 (APPROXIMATELY USD 1,280). Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law (including the Hong Kong Control of Exemption Clauses Ordinance, Cap. 71). Nothing in these Terms affects the implied terms under the Hong Kong Supply of Services (Implied Terms) Ordinance (Cap. 457) to the extent they cannot be excluded. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless GVD Holdings (HK) Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: - Your use of our services - Your violation of these Terms - Your violation of any third-party rights - Your User Content - Your use of AI-generated outputs in violation of applicable law
13. Governing Law and Dispute Resolution
These Terms shall be governed exclusively by the laws of the Hong Kong Special Administrative Region ("Hong Kong"), without regard to its conflict of law provisions. Exclusive Jurisdiction: Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region. Each party irrevocably submits to the exclusive jurisdiction of those courts and waives any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inconvenient forum. Arbitration: At the sole election of GVD Holdings (HK) Limited, any dispute may alternatively be resolved through arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules. The seat of arbitration shall be Hong Kong, the language shall be English, and the arbitral award shall be final and binding on both parties with no right of appeal. The decision to elect arbitration rests exclusively with GVD Holdings (HK) Limited. No Exceptions: This choice of governing law and exclusive jurisdiction applies regardless of: (a) the location of the user, customer, or counterparty; (b) the jurisdiction in which services are performed or delivered; (c) any consumer protection laws or mandatory provisions of any other jurisdiction; and (d) the existence of any separate agreement, unless that agreement is signed by a director of GVD Holdings (HK) Limited and expressly references this clause by section number.
14. Severability and Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
15. Entire Agreement
These Terms, together with our Privacy Policy, Legal Notice, Disclaimer, and any product-specific terms, constitute the entire agreement between you and GVD Holdings (HK) Limited regarding your use of our services. These Terms supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral. Each SaaS product may have its own Terms of Service and Privacy Policy which take precedence over these general Terms for that specific product. In the event of any conflict between product-specific terms and these general Terms, the product-specific terms shall prevail.
16. Contact Us
If you have questions about these Terms, contact us at: GVD Holdings (HK) Limited (trading as Veldspark Labs) Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, Hong Kong S.A.R. CR No. 78025335 Email: [email protected]